Regulations

VILEO APP AND VILEON AI CHAT
Version: III | Date of publication: 18/05/2026

§ 1. GENERAL

1. These Terms and Conditions define the rules for the use of the Vileo website Vileo and application (web application/PWA) and the chat function of the Vileon AI Chat (collectively, the "Service").
2. The Service Provider is OKE POLAND Sp. z o.o. with its registered office in Gdańsk (ul. Jana z Kolna 11, 80-864 Gdańsk), KRS 0000220130, NIP 5832877673 ("OKE", "Service Provider").
3. Contact with the Service Provider:
   • a) general issues, DSA, complaints: kontakt@vileo.app
   • b) privacy and data issues: rodo@oke.pl
4. The Terms and Conditions are made available free of charge in a form allowing their download, storage and reproduction.
5. The Service is available exclusively to persons holding an active account in the Gdańsk Resident Card ("GKM") system and an active Resident's Package - on the terms provided by GKM.

§ 2. DEFINITIONS

1. Application / Vileo - an application used for neighborly communication and publishing content (posts, comments, reactions, attachments), as well as for exchanging private and group messages.
2. GKM - the Gdańsk Resident Card system used for login and authorization verification.
3. Account - the user profile in Vileo, technically linked to a GKM account.
4. User – a person using the Service after logging in via GKM.
5. Content – any content entered/shared by the User on the Service (including posts, comments, reactions, messages, submissions, attachments).
6. Vileon - chat function based on an artificial intelligence system, available within the Application.

§ 3. CONCLUSION OF THE AGREEMENT AND ACCESS TO THE SERVICE

1. The Agreement for the provision of electronic services is concluded upon the first succesful login to Vileo and acceptance of these Terms and Conditions.
2. Logging into Vileo takes place exclusively using an account in GKM. The User may not share login credentials to GKM with third parties or allow unauthorized persons to use the GKM account.
3. The user sets a nickname in Vileo. The nickname:
   • a) it should be unique,
   • b) may not violate the law, good practices or the rights of third parties (e.g. trademarks),
   • c) may not be misleading regarding identity (impersonation is prohibited).

§ 4. TECHNICAL REQUIREMENTS

1. To use the Service, the following are required:
   • a) a device with Internet access and an up-to-date browser,
   • b) JavaScript enabled,
   • c) for certain functions: local storage support/cookies,
   • d) an active GKM account and an active Resident Package.
2. The Service Provider may introduce reasonable technical changes on the part of the Service, provided they do not significantly reduce the functionality provided to the User.

§ 5. TERMS OF USE AND USER OBLIGATIONS

1. The User undertakes to use the Service in accordance with the law, the Terms and Conditions and the principles of social coexistence.
2. In particular, the following is prohibited:
   • a) publishing illegal content (e.g. infringing personal rights, copyrights, legally protected secrets),
   • b) publishing hateful content, violence, discrimination, threats, pornographic or grossly vulgar Content,
   • c) impersonating other persons or institutions,
   • d) disclosing personal data of third parties without a legal basis (e.g. publishing someone else's phone number or address),
   • e) spam, phishing, other abuse or activities that violate security (including attempts to circumvent security),
   • f) posting malware or content that may cause harm to other users.
3. The User is responsible for the Content that he publishes or sends.
4. The User should not publish confidential or particularly sensitive information (including health data, biometric data, data concerning children) in the Content, unless legally justified and necessary.

§ 6. CONTENT, OWNERSHIP, AND LICENSE

1. The rights to the Application (including copyrights, trademarks, domains, layout) are vested in the Service Provider or its licensors.
2. The User retains the rights to their own Content.
3. The User grants the Service Provider a non-exclusive, free-of-charge license to use the Content to the extent necessary to provide the Service, in particular: recording, storage, display to other users, technical reproduction, moderation, archiving and backup.
4. The license expires to the extent that the Content is deleted by the User or as a result of the deletion of the account, except as required by law or necessary for the establishment, exercise or defense of claims.

§ 7. MODERATION, WHISTLEBLOWING, AND SANCTIONS

1. The Service Provider may take action against Content or Accounts violating the law or the Terms and Conditions, including: limiting the visibility of the Content, removing the Content, blocking functions, suspending or deleting the Account.
2. Notice and Action:
   • a) Users may report unlawful content via email to kontakt@vileo.app,
   • b) The report should - if possible - contain a description of the violation and an indication of the Content (e.g. link/screen/ID of the post) and a justification.
3. After the notification, the Service Provider shall take action within a reasonable time, with due diligence, including assessing the submission and making a decision.
4. If we apply restrictions to Content or Account, we will provide you with a justification for your decision, unless otherwise required by law or prohibited by law.
5. Appeals/complaints against moderation decisions:
   • a) The User may file an appeal against the decision restricting the Content or the Account to the address kontakt@vileo.app,
   • b) the appeal should contain a description of the decision and arguments/circumstances,
   • c) The Service Provider will consider the appeal and respond within a reasonable time.
6. The service provider may use automatic measures to support the detection of abuses and violations, with human supervision in disputed or important situations.

§ 8. AI CHAT "VILOEN" - RULES AND RESTRICTIONS

1. Vileon is an AI-powered feature. You are communicating to an AI system, not a human.
2. Responses are general and informative, and may contain errors, simplifications or outdated content.
3. Vileon does not provide legal, medical or financial advice. Don't base important decisions solely on Vileon's answers - contact a specialist or the right institution if necessary.
4. It is prohibited to use Vileon to:
   • a) generating or disseminating illegal content,
   • b) circumventing security measures or instructions for harmful actions,
   • c) harassment, discrimination or violation of the rights of third parties.
5. Do not provide special category data, neither sensitive nor data of third parties in Vileona, unless necessary and legally justified.
6. Vileon chat retention: the content of the chat and technical metadata are stored only until the chat window is refreshed and no longer than 24 hours after the start of the chat, unless longer retention is required by law or necessary to handle a security incident (to the minimum extent and for a minimum period of time).

§ 9. PERSONAL DATA ANA PRIVACY

1. Personal data processing rules are defined in the Privacy Policy of the Vileo application and the Vileon chat.
2. Due to the integration with GKM, the Service Provider receives authorization data from GKM, while the Service Provider is responsible as a controller for the data created in Vileo/Vileon.
3. A detailed map of the data (goals, bases, retentions and recipients) is available in the Privacy Policy and in the information in the Application.

§ 10. COOKIES / LOCAL STORAGE / PWA

1. Vileo works as a web application (PWA) and may use cookies and similar technologies (e.g. local storage) in order to:
   • a) maintaining the session and proper operation of the login,
   • b) security (e.g. session tokens),
   • c) remember the settings,
   • d) statistics and analytics - if enabled.
2. If required by law, we ask for your consent before using cookies/optional identifiers. The user can change their decision in the browser settings.

§ 11. COMPLAINTS AND SUPPORT

1. Complaints regarding the operation of the Service may be submitted to kontakt@vileo.app or in writing to the Service Provider's address.
2. The complaint should contain at least: a description of the problem, the User's contact details and, if possible, screenshots.
3. We will provide a response without undue delay, no later than within 7 days, unless the matter requires additional clarification (in which case we will inform you of the expected response time).

§ 12. TERMINATION OF SERVICE AND ACCOUNT DELETION

1. The User may terminate the use of the Service and request the deletion of the Vileo account by e-mail to the following address: kontakt@vileo.app with the note "Account Deletion".
2. Deletion of the account results in the termination of the provision of Service in Vileo; it does not affect the status of the account in GKM.
3. Some data may be stored after the account has been deleted only to the extent and for the period required by law or necessary for the establishment, exercise or defence of claims.

§ 13. CHANGES TO THE TERMS AND CONDITIONS

1. The Terms and Conditions may be changed, in particular when the functions of the Service (e.g. the way the Vileon AI chat works), service providers or legal regulations change.
2. We will inform about the changes in the Application or on the website at least 14 days before the changes come into force, unless the change results directly from the provisions of law and it must come into force faster.
3. Failure to accept the changes may result in inability to use the Service.

§ 14. FINAL PROVISIONS

1. The Terms and Conditions are governed by Polish law.
2. If any provision is found to be invalid, the remaining provisions shall remain in force.
3. In unregulated matters, the provisions of generally applicable law shall apply, including those concerning the provision of services by electronic means, the protection of personal data and digital services.